Sales are subject to the following terms & conditions. All invoiced goods remain the property of 5 STAR Fence Supply Inc. until paid for in full.

Terms: Net 15 days, OAC. Company cheque, e-transfer or cash accepted. 2% per month will be charged on overdue amounts. $25 charge for NSF cheque.

Prices: Subject to change without notice. Verify current prices at time of order.

Eco Fee & Taxes: An eco fee on stain and GST & PST is added to invoice.

Special Order: Special order items require a lead time and are non-refundable.

Broken Cases: Hardware may be purchased in less than case quantities for an additional 20% handling charge.

Freight: FOB Langley BC. Prepaid on orders over $5000 net.

Returns: 20% re-stocking fee on all returned goods. Must be in re-sellable condition and returned freight prepaid. No returns after 90 days.

Warranty: Defective goods will be repaired, replaced or refunded according to the warranty terms when returned freight prepaid.

Wood Defender Warranty

Wood Defender semi-transparent stain comes with a factory-backed 3 year prorated product replacement warranty against fading and mildew growth from date of purchase. Wood Defender transparent fence stain and deck stain both have a similar 2 year warranty. The factory warranty is very conservative considering the professional quality of the product. In real life it is not uncommon for Wood Defender stains to last twice as long as their stated warranty.

The warranty does not cover act of God, vandalism, or automatic sprinklers. To make a warranty claim:

1) Email copy of original invoice
2) Email pictures and a description of stain issue. Once we receive these items and ascertain that the issue is covered by warranty we will replace the product according to the terms of the warranty in a timely manner.

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